FAQs

About Our Jewelry

Q: What is moissanite?
Moissanite is a lab-created gemstone known for its brilliance and durability, offering the look of a diamond at a more accessible price. Every piece at Aarini features moissanite stones.

Q: What metal do you use?
All our jewelry is crafted in 925 sterling silver, paired with moissanite stones for lasting shine and durability.

Q: Do you offer customization or engraving?
No, we currently don't offer size customization or engraving. Our pieces are sold as listed on the Site to ensure consistent quality and craftsmanship.

Q: Will my jewelry look exactly like the photos?
We do our best to photograph pieces accurately, but slight variations in colour or finish may occur due to screen settings, lighting, or the handcrafted nature of the piece.

Ordering & Payment

Q: What payment methods do you accept?
We accept prepaid options like cards, UPI, and net banking. Cash on Delivery (COD) is also available.

Q: Can I modify or cancel my order after placing it?
Once an order is placed and confirmed, it cannot be cancelled or modified — so please double-check your product, quantity, and delivery address before checking out.

Q: Can Aarini cancel my order?
Yes, in cases like suspected fraud, pricing errors, or stock unavailability. If you paid online, you'll receive a full refund to your original payment method. For Cash on Delivery orders, since no payment is collected until delivery, no refund applies in these cases.

Q: Are there any extra charges at checkout?
Yes. Orders below ₹2,500 carry a ₹199 handling fee, whether paid online or via Cash on Delivery. Cash on Delivery orders carry an additional ₹99 COD fee, regardless of order value. So:

• Prepaid, above ₹2,500 — no extra charge
• Prepaid, below ₹2,500 — ₹199
• COD, above ₹2,500 — ₹99
• COD, below ₹2,500 — ₹298 (₹199 handling + ₹99 COD)

All charges are shown clearly at checkout before you place your order.

Shipping & Delivery

Q: Do you ship across India?
Yes, we currently ship pan-India. International shipping isn't available yet.

Q: How long will delivery take?
Estimated delivery timelines are shown at checkout and in your order confirmation. These are estimates, as actual delivery depends on our courier partners.

Q: How can I track my order?
Once shipped, you'll receive a tracking link via email/SMS to follow your order's journey.

Returns & Exchange

Q: What is your return/exchange policy?
Since our products are jewelry — worn closely and unable to be resold once used — we can only offer a replacement or refund if your item arrives broken, damaged, defective, or if you received the wrong item due to an error on our end. We're unable to accept returns or exchanges for change of mind or general dissatisfaction once your order has been delivered in good condition.

Q: My product arrived damaged or defective — what do I do?
Email us at care@aarinijewels.com within 7 days of delivery, along with clear photos of the damaged or defective item (sent within 24–48 hours of delivery so we can process your request quickly).

Q: Will I get a refund or a replacement?
Your choice. Once we review and confirm the damage or defect, you can opt for either — a replacement ships at no extra cost, or a refund is processed after approval.

Q: How will my refund be processed?
If you paid online, it's refunded to your original payment method. For Cash on Delivery orders, since no online payment was made, the refund is processed via UPI or bank transfer to the details you provide.

Q: Do I need to pay for return shipping?
No. We'll arrange a pickup at no cost to you, or guide you on how to send it back.

Q: How long does a refund take?
Once approved, refunds are processed as above. Timing depends on your bank or payment provider's own processing, so please allow a few business days.

Q: Is there a deadline to report a damaged item?
Yes — all claims must be raised within 7 days of delivery. Claims after this window may not be eligible for replacement or refund.

Care Instructions

Q: How do I care for my 925 silver jewelry?
Avoid contact with perfumes, lotions, and water. Store in a dry, airtight place, ideally in the pouch/box provided, and clean gently with a soft polishing cloth to prevent tarnishing.