Aarini – Refund & Return Policy

Last Updated: July 21, 2026

At Aarini, every piece is checked carefully before it's packed and shipped to you. Because our products are jewellery — items that are worn closely and can't be resold once used — we're only able to offer returns, replacements, or refunds in the case of items that arrive broken, damaged, defective, or if you've received the wrong item due to an error on our end. We're not able to accept returns or exchanges for change of mind or general dissatisfaction with the product once it has been delivered in good condition.

1. What's Covered

We will offer a replacement or refund (your choice) if:

• Your item arrives physically broken or damaged
• Your item is defective — for example, a clasp that doesn't close properly, a stone that's loose right out of the box, or visible manufacturing faults
• You receive the wrong item — if what you ordered doesn't match what arrived, due to an error on our end

2. What's Not Covered

• Change of mind after delivery
• Wear and tear from regular use, or damage caused after delivery (e.g., dropped, scratched, or exposed to chemicals/water after receipt)

3. Reporting a Damaged or Defective Item

If your item arrives broken or defective, please write to us at care@aarinijewels.com within 7 days of delivery, along with:

• Clear photos of the damaged or defective item
• Photos should be sent within 24–48 hours of delivery so we can process your request quickly

We may also ask for photos of the packaging if the damage looks shipping-related, to help us improve our packaging and follow up with our courier partner where needed.

4. What Happens Next

Once we review your photos and confirm the damage or defect:

• You choose whether you'd like a replacement or a refund
• If a replacement is available, we'll ship a new piece to you at no extra cost
• If you choose a refund, it will be processed to your original payment method within a reasonable time after approval. For Cash on Delivery orders, since no online payment was made, refunds will instead be processed via UPI or bank transfer to the details you provide.
• Return shipping is on us — we'll arrange pickup of the damaged item at no cost to you, or guide you on how to send it back

5. Return Window

All damage/defect claims must be raised within 7 days of delivery. Claims raised after this window may not be eligible for replacement or refund, so please inspect your order as soon as it arrives.

6. Refund Timelines

Once your replacement or refund is approved:

       

• Refunds are processed back to your original payment method. For Cash on Delivery orders, refunds are processed via UPI or bank transfer, as no online payment method was used at checkout.

• Please allow a reasonable number of business days for the refund to reflect in your account, depending on your bank or payment provider's own processing time

7. Contact Us

For any questions about this policy, or to report a damaged or defective item, reach out to us at:

Email: care@aarinijewels.com Address: 1209, Basement, Sector 28 Road, DLF Phase IV, Gurugram, Haryana 122022, India

8. Changes to This Policy

We may update this policy from time to time. The updated version will be posted here with a revised "Last Updated" date.

9. Governing Law

This Refund & Return Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.